How we work

As an expe­ri­enced busi­ness, we have a strong oper­a­tional focus. Below are the groups that ensure your expec­ta­tions are exceeded. Regard­less of who you work with, our goal remains the same: to cre­ate a sat­is­fied customer.

• Cus­tomer Ser­vice  - Our cus­tomer ser­vice depart­ment answers hun­dreds of calls every busi­ness day, tak­ing detailed instruc­tions for our on-demand service.
• Dis­patch — Our dis­patch room is manned 24/7/365 and is the nerve cen­ter of our Indi­anapo­lis headquarters.
• Rout­ing — Our rout­ing depart­ment coor­di­nates thou­sands of sched­uled pick-ups and deliv­er­ies for our diverse client base everyday.
• Ware­house — Each of the Now Courier loca­tions is com­plete with ware­house facil­i­ties. This allows us to store crit­i­cal parts and sup­plies for many clients who require imme­di­ate ser­vice at any time, day or night. This also serves as a stag­ing area for our dis­tri­b­u­tion routes and cross dock­ing for line hauls each night.
• Deliv­ery — Never quiet, deliv­ery vehi­cles come and go 24/7/365. In part­ner­ing with our inde­pen­dent con­trac­tor deliv­ery providers [you could say inde­pen­dent con­trac­tor dri­vers], we offer a full lineup of box trucks, sprinter vans, cargo vans, cov­ered trucks and cars.

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