How we work
As an experienced business, we have a strong operational focus. Below are the groups that ensure your expectations are exceeded. Regardless of who you work with, our goal remains the same: to create a satisfied customer.
- Customer Service – Our customer service department answers hundreds of calls every business day, taking detailed instructions for our on-demand service.
- Dispatch – Our dispatch room is manned 24/7/365 and is the nerve center of our Indianapolis headquarters.
- Routing – Our routing department coordinates thousands of scheduled pick-ups and deliveries for our diverse client base everyday.
- Warehouse – Each of the Now Courier locations is complete with warehouse facilities. This allows us to store critical parts and supplies for many clients who require immediate service at any time, day or night. This also serves as a staging area for our distribution routes and cross docking for line hauls each night.
- Delivery — Never quiet, delivery vehicles come and go 24/7/365. In partnering with our independent contractor delivery providers [you could say independent contractor drivers], we offer a full lineup of box trucks, sprinter vans, cargo vans, covered trucks and cars.