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Two important cornerstones of our success are the ability to solve the toughest problems and our strong desire to form long-term partnerships with our clients. An important tool we use is a thorough needs analysis, both for prospective customers and current customers.
Prospective customers: Very often the first thing we do with a new prospect is an in-depth examination and analysis of how they are currently handling their delivery needs. We look for problems and brainstorm solutions. We match our prospect’s needs with our resources to produce a proposal that addresses the most efficient and cost effective solution. It is very effective and it is free.
Current customers: Our customers’ needs change as do our own resources. That is why we offer our customers the opportunity to sit down on a quarterly, semi-annual, annual or on an as needed basis. We review the immediate past and look ahead to the future. We look for better ways and means to serve, reduce costs and anticipate future changes. This willingness to work together has cemented many long– term relationships that are almost unheard of in the courier/delivery business.
Contact us today to learn more about our Needs Analysis process.
Please note: Needs Analysis services subject to availability at each branch location.