Terms and Conditions



Updated 3/1/19


  1. Application of Standard Terms and Conditions and Bill of Lading. The provisions of these Standard Terms and Conditions (the “Terms”) shall apply to services provided by NOW Courier, Inc. (“Carrier”) in interstate and/or intrastate commerce between points in the continental United States to or on behalf of any Customer. The provisions of the Terms may be modified or waived in a written agreement signed by Carrier and a Customer. “Customer” shall mean any entity responsible for requesting that Carrier provide services governed by the Terms, any entity responsible for payment to Carrier for such services, or any entity receiving the benefit of such Unless expressly disclaimed or modified by a written document signed by Carrier and Customer, the Terms shall apply to all services provided by Carrier that are otherwise within the scope of the Terms (including services performed pursuant to a short form rate confirmation or “spot” move agreement) and the terms and conditions of Carrier’s standard bill of lading shall apply notwithstanding the use of any other bill of lading or shipping document. If there is a conflict between the terms and conditions of the Terms and the terms and conditions on any air bill, manifest, label, bill of lading, or other transit documentation, the terms and conditions of the Terms, as amended if applicable, will control.
  2. Any amendment, modification, or waive of any provision of the Terms must be in writing, must specifically reference these Terms, and must be signed by Carrier and Customer.
  3. Rates and Schedules. Rates and schedules may be published in rate catalogues or sheets, on a shipper specific basis or pursuant to a spot market rate quotation. Rates and service quotations are good faith estimates based upon information provided to Carrier, but final rates and service may vary based upon the shipment actually tendered, unknown circumstances, incorrect or incomplete information, and subsequent inclusion of the terms and conditions of the Upon written request, Carrier will provide Customer with copies of all applicable rules circulars and rates.
  4. Unless otherwise agreed in writing, all freight transportation and related charges are due and payable within fifteen (15) days of invoice date. Customer, consignee, and owner of the goods are jointly and severally liable for the payment of all unpaid transportation charges, advances, and disbursement of Carrier. Carrier shall be indemnified of such charges, including all collection and legal expenses which Carrier may incur during the course of any action Carrier may take to enforce collection of outstanding charges due to Carrier.
  5. Delinquent Accounts. Payments received more than fifteen (15) days after the date of Carrier’s bill may be assessed a late payment fee equal to one and one-half percent (1.5%) of the total invoice for each subsequent fifteen (15) day period or portion thereof, from the date of the Carrier’s invoice until the date the payment is received, in addition to all other charges. In the event any delinquent balance is referred to a collection agency, or in any action to recover any unpaid balance, Carrier shall be entitled to interest, reimbursement for reasonable attorney’s fees, administrative charges, court costs, and any related fees associated with the collection or attempted collection of past due bills.
  6. Lien Rights. Carrier shall have a possessory lien on shipments and any proceeds therefrom in its dominion and control for the payment of any amounts due and owing to Carrier. In addition, to the extent permitted by applicable law, Carrier will have a general lien on any goods that have come or will come into its possession, and on any proceeds thereof, for any and all charges due and owing to Carrier regardless of whether those charges related to the goods or proceeds against which the general lien is
  7. Loading and Unloading. Rates in the Terms contemplate loading of cargo by the consignor and unloading by the consignee. If the Customer, consignor, or consignee requests that Carrier furnish outside labor to load or unload, all charges for such outside labor will be passed through to Customer, who will be billed directly for the costs thereof. If the driver or any other Carrier personnel is requested to assist with loading and/or unloading, an hourly labor charge will be assessed in addition to all other applicable charges.
  8. When Carrier’s vehicles are delayed or detained at premises of consignor or consignee, or other places designated by consignor or consignee for loading or unloading, detention charges will be assessed in accordance with the applicable schedule in addition to all other transportation charges. Time per vehicle shall begin upon notification by driver to the consignor or consignee that the vehicle is available for loading or unloading, and end upon completion of loading or unloading and receipt by driver of a signed bill of lading or delivery receipt. When shipments are stopped for either partial loading or partial unloading service, or both, fifteen (15) minutes (for box trucks) or five (5) minutes (for other vehicles) free time per stop will be added to the total “Free Time” allowed.
  9. Customer may be charged mileage at the established rate in accordance with the published rate schedule.
  10. Fuel Surcharge. Absent Carrier’s written waiver, a fuel surcharge shall be applied. The fuel cost is determined using the U.S. Department of Energy’s Energy Information Administration S. National Average On-Highway diesel fuel price published each week, subject to a two (2) week delay in updating fuel surcharge rates. Fuel surcharges will be applied to services rendered.
  11. Special Permits or Fees. Any fees paid to any federal, state, or local government for special permits as may be required in connection with such movement will be charged at cost plus the applicable percentage thereof.
  12. Toll charges will be assessed in addition to any and all other lawful transportation and related charges.
  13. Direct Expenses. Customer shall be responsible for any direct expenses incurred by Carrier in connection with any shipment subject to these Terms.
  14. Other Charges. Carrier may impose such other charges as are reasonable and consistent with its published rate schedules.
  15. Right to Inspect Freight. Carrier reserves the right to inspect any freight within its custody with or without prior notice to Customer, and Customer expressly consents to such inspection.
  16. Vehicle Furnished But Not Used. When an order is canceled after a vehicle has already been dispatched with pickup orders, fees will be charged at the applicable one-way rate based on the type of equipment ordered for all miles from the point of dispatch to point of pickup times the applicable rate per mile, subject to a minimum charge as stated in the applicable rate schedule.
  17. Carrier Liability and Released
    1. Limitation of Liability. Carrier’s liability for loss, damage, destruction, or delay to cargo transported shall be that of a motor carrier as set forth in the Carmack Amendment (49 S.C. § 14706) (Carmack), as amended from time to time, regardless of whether transport is interstate or intrastate, or involves foreign commerce. Unless a higher value is declared by Customer in accordance with the provisions herein and the additional freight charges applicable to such declaration have been paid, Carrier’s liability for loss, damage, or delay as to any shipment shall not exceed $50,000 per trailer or conveyance.
      1. Declaring value in excess of $50,000. Carrier must be notified at the time it agrees to transport cargo that a value in excess of $50,000 will be declared, and the amount that will be declared. The released value shall be valid (meaning Carrier’s $50,000 limitation of liability shall apply) unless Carrier has agreed in writing signed by an authorized representative to accept the cargo at the declared value. In order request such additional liability, the Customer must contact Carrier and make such request. If Carrier agrees to accept the additional liability, Carrier will provide a signed rate confirmation sheet acknowledging Carrier’s acceptance of increased liability and reflecting additional charges as set forth below. Carrier’s driver is not an authorized representative of Carrier for purposes of this provision, meaning that declaration of value on the bill of lading at the time of tender, without complying with the remaining provisions of this Item, is an insufficient method of declaring value. The declared value must be clearly stated as such on the face of the bill of lading.
      2. Regardless of declared value, in no event shall Carrier’s liability exceed the lesser of the actual value of the cargo or the declared value.
    2. Used or Reconditioned Equipment. Notwithstanding the foregoing, Carrier’s cargo liability on used or reconditioned equipment is limited to the lesser of the cost of repair, cost to replace, actual value, released value, or declared Regardless of valuation, Carrier’s liability is limited to visual surface damage to external parts only and not to the electrical or mechanical condition of the unit and will not be liable for any claims of diminished value or any other value not specifically set forth herein. Shipments which unknowingly involve used or reconditioned equipment will still be governed by these terms regardless of other terms arranged. Freight will be considered reconditioned freight if it has been in previous service and was later reconditioned, regardless of the percentage or value of the new, unused, or reconditioned parts added during the reconditioning processes.
    3. Electronic or Hard Copy Data. The value of shipments involving documents (including checks, bonds, stock certificates, or any other negotiable or non-negotiable instrument), records and data records, without limitation as to the type, including but not limited to electronic or paper hard copy, shall be limited to the value of the actual media upon which it is contained. Further, no costs, expenses, or claims of any nature will be assumed or accepted which is associated with the replication, duplication or recreation of lost data or documentation. For example, in the case of paper documents the value shall be limited to the value of the
    4. Required Payment of Transportation Charges. Regardless of commodity shipped or valuation, all transportation charges must be paid in full before any settlement for a claim for loss or damage will be made. No payor or other party with an interest in a shipment may deduct or offset any cargo loss, damage, or delay claims from any freight charges owed to Carrier. Carrier reserves the right, at its sole discretion, to either credit an account or provide an actual refund for any sums determined to be owed by
    5. Maximum Liability. The valuation as determined by the provisions of this item shall be the maximum liability in connection with a shipment of the specific cargo, including, but not limited to, any loss, damage, delay, misdelivery, non-delivery, misinformation, any failure to provide information, or misdelivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the released value provisions or declared value provisions as provided for in this item is assumed by the
    6. Damages Limitation. Carrier shall not be liable for punitive, exemplary, indirect or consequential damages including, but not limited to, loss of profit or income, whether or not Carrier has knowledge that such damage may be
    7. No Liability for Unpaid Invoices. In the event that any invoice submitted by Carrier to Customer remains unpaid, in whole or in part, for ninety (90) days or more, Customer releases Carrier from any and all liability arising in relation to the shipment or shipments with respect to which such invoice remains unpaid. Nonetheless, Customer remains obligated to pay such invoice subject to the payment and delinquency terms provided herein.
  18. Filing of Cargo


Written Claims Required. Claims for loss, damage, or delay to cargo must be submitted to Carrier in writing, as provided in subparagraph (b) below, and as otherwise may be required by law, the terms of the bill of lading. Notations of shortage or damage, or both, on invoice, delivery receipts, or other documents will not be considered by Carrier as sufficient to comply with the minimum claim filing requirements specified in subparagraph (b) below.

  1. Minimum Filing Requirements. A communication in writing from a claimant for loss or damage must be submitted to Carrier within seven (7) days after the delivery of the property except that claims for failure to make delivery (or portion thereof) must be filed within seven (7) days from the date delivery should have been made. To be valid, a written claim must: (1) contain facts sufficient to identify the shipment (or shipments) or property involved; (2) assert liability for alleged loss, damage, injury, or delay; and (3) make claim for the payment of a specified or determinable amount of money.
  2. Presumption of Good Condition. Except as specifically provided herein, receipt of the shipment by recipient without written notice of loss, damage, or delay shall be considered prima facie evidence that the shipment was delivered on time and in good condition.45,000
  3. Claims Filed for Uncertain Amounts. Whenever a claim is presented against Carrier for an uncertain amount, such as “$100 more or less,” Carrier will determine the condition of the shipment involved at the time of delivery by it, if it was delivered, and will ascertain as nearly as possible the extent, if any, of the loss or damage for which it may be responsible. Carrier will not, however, voluntarily pay a claim under such circumstances unless and until a formal notification in writing for a specified or determinable amount of money will have been filed in accordance with the provisions of subparagraph (b)
  4. Concealed Damage Claims. When damage to contents of a shipping container is discovered by the consignee, which damage could not have been determined at the time of delivery, it must be reported by the consignee to Carrier upon discovery and a request for inspection by Carrier’s representative made by Notice of loss or damage and request for inspection may be given by telephone or in person, but in either event must be confirmed in writing by mail or overnight courier. If a notice of claim is filed more than seven (7) days after delivery, the consignee shall provide reasonable evidence to Carrier’s representative that loss or damage was not incurred by the consignee after delivery of shipment by Carrier and that such loss or damage was not discovered and reported on a timely basis. While awaiting inspection by Carrier, the consignee must hold the shipping container and its contents in the same condition they were in when damage was discovered insofar as it is possible to do so.
  5. Institution of Suits. Suit for loss, damage, injury, or delay shall be instituted against Carrier no later than six (6) months from the date of shipment. Where claims are not filed or suits are not instituted thereon in accordance with the foregoing provisions, Carrier shall not be liable, and such claims will not be
  1. Investigations of Cargo Claims. Each claim for loss or damage to cargo filed against Carrier in the manner prescribed herein will be promptly and thoroughly investigated. Carrier reserves the right to require any and all other documentation it deems necessary, in its sole discretion, to investigate any claim. Regardless of the foregoing, each claim will be supported by the original bill of lading, evidence of the freight charges, if any, and either the original invoice, a copy of the original invoice, or an extract made therefrom, certified by the claimant to be true and correct. For shipments or any part thereof not delivered, Carrier reserves the right to require certification from the claimant that the missing cargo has not been received from any other
  2. Acknowledgement of Claims. Carrier will, upon receipt in writing of a proper claim in the manner and required, acknowledge the receipt of such claim in writing to the claimant within 30 days after the date of its receipt by Carrier unless Carrier will have paid or declined such claim in writing within 30 days of the receipt thereof. Carrier will indicate in its acknowledgment to the claimant what, if any, additional documentary evidence or other pertinent information may be required by it to further process the claim as its preliminary examination of the claim may have revealed.
  3. Processing of Salvage. Whenever baggage or material, goods, or other property transported by Carrier is damaged or alleged to be damaged and is, as a consequence thereof, not delivered or is rejected or refused upon tender thereof to the owner, consignee, or person entitled to receive such property, Carrier, after giving due notice whenever practicable to do so to the owner and other parties that may have an interest therein, and unless advised to the contrary after giving such notice, will undertake to sell or dispose of such property or by the employment of a competent salvage agent. Carrier will only dispose of the property in a manner that will fairly and equally protect the best interests of all persons having an interest therein. Carrier will make an itemized record sufficient to identify the property involved so as to be able to correlate it to the shipment or transportation involved and claim, if any, filed thereon. Carrier also will assign to each lot of such property a successive lot number and note that lot number on its record of shipment and claim, if any claim is filed Whenever disposition of salvage material or goods will be made directly to an agent or employees of Carrier or through a salvage agent or company in which Carrier or one or more of its directors, officers, or managers has any interest, financial or otherwise, Carrier’s salvage records will fully reflect the particulars of each transaction or relationship, or both as the case may be. Upon receipt of a claim on a shipment on which salvage has been processed in the manner herein prescribed, Carrier will record on its claim file thereon the lot number assigned, the amount of money recovered, if any, from the disposition of such property, and the date of transmittal of such money to the person or persons lawfully entitled to receive the same. If Carrier does not receive disposition instructions within forty-eight (48) hours of sending its initial notice, Carrier may, in its sole discretion, attempt to issue a second and final confirmed notification. Such second notice shall advise that if Carrier does not receive disposition instructions within ten (10) days of that notification, Carrier may offer the shipments for sale at a public auction and Carrier has the right to offer the shipment for sale. If Carrier determines in its sole discretion that the potential for recovery will be prejudiced by such second notice period (e.g., where the goods to be salvaged are perishable), Carrier may shorten the second notice period or forego the second notice altogether. The amount of sale will be applied to the costs of the sale and Carrier’s invoice for transportation and other lawful charges. The owner will be responsible for the balance of the charges not covered by the sale of goods. If there is a balance remaining after all charges and expenses are paid, such balance will be paid to the owner of the property sold hereunder, upon written claim and proof of ownership.
  4. Claims for Overcharge, Undercharge, or Duplicate
    1. “Overcharge” means an overcharge as defined in Section 49 U.S.C. § 14704(b). It also includes duplicate payments and unidentified payments as hereinafter defined when a dispute exists between the parties concerning such
    2. “Duplicate payment” means two or more payments for transporting the same shipment. Where one or more payment is not in the exact amount of the applicable rates and charges, refunds shall be made on the basis of the excess amount over the applicable rates and charges.
    3. “Unidentified payment” means a payment which a carrier has received but which the carrier is unable to match with its open accounts receivable or otherwise identify as being due for the performance of transportation
    4. “Claimant” means any shipper or receiver, or its authorized agent, filing a request with a carrier for the refund of an overcharge or duplicate
    5. “Undercharge” means charges for transportation services which are less than those applicable
  5. Filing, Documenting, and Processing Claims. Claims for overcharge or duplicate payment shall be accompanied by sufficient information to allow Carrier to conduct an investigation and pay or decline the claim within 180 days of the date of the invoice. Claims shall include the name of the claimant, its file number, and the amount of the refund sought to be recovered and shall be accompanied by the original invoice along with all other documents or data in the possession of the claimant which substantiates the basis for the claim. Claims for duplicate payment shall be accompanied by the original invoice(s) for which charges were paid and by applicable payment If Carrier invoices the shipper, receiver, or its authorized agent for charges for transportation services which are less than those applicable to such services, Carrier shall file an undercharge claim within 180 days of the date of the original invoice to the party responsible for payment of the freight charges. Carrier shall provide the amount of the undercharge sought to be recovered and such claim shall be accompanied by a copy of the original invoice and a corrected invoice along with all other documents or data substantiating Carrier’s claim.
  6. Disposition of Unidentified Payments, Overcharges or Duplicate Payments Not Supported by Claims. If Carrier is not provided sufficient information with which to properly apply a payment, Carrier shall notify the payor of the unidentified payment within 60 days of receipt of the payment and request information which will enable it to identify the payment. If Carrier does not receive the information requested within 90 days from the date of the notice, Carrier may treat the unidentified payment as a payment of freight charges owing to it. Following the 90-day period, the regular claims procedure shall be
  8. COD Shipments. Unless otherwise provided, Collect-On-Delivery (COD) shipments will be accepted by Carrier subject to the following provisions and charges:
    1. Notification of a COD shipment must be given at time order is made by telephone or otherwise first communicated to Carrier. Carrier assumes no liability for the form of tender
    2. The words “Collect on Delivery” with specific remittance instructions must appear prominently and legibly on the bill of
    3. Only one COD amount may be shown and may not be subject to change dependent upon time or condition of
    4. COD charges will apply in accordance with the applicable rate schedule.
    5. Carrier’s responsibility for COD payment is limited to the exercise of reasonable care and diligence in forwarding the check or money order to the consignor, or to such other party as may be designated by the consignor as the payee, within 15 business days after receipt by Carrier.
    6. Carrier assumes no liability whatsoever for COD payments that default, without exception or limitation, for any reason whatsoever, including but not limited to those that default due to a lack of funds, credit exceeding established limits, erroneous, forged, counterfeit, stolen or fraudulent checks, drafts, currency, credit card or
  9. Force Majeure Events. Carrier shall not be liable for any failure to perform, including failure to timely perform, services under the Terms where such failure is wholly or partially due to an Act of God, War, Fire, Weather, Explosion, Riot, Civil Commotion, Act of Terrorism, Restriction by Government or other Authority, Strikes, Lock Outs, Failure of Suppliers, or to any cause whatsoever which is beyond the direct and exclusive ability of Carrier to control, or which could not be reasonably anticipated by
  10. Carrier is not bound to transport a shipment by a particular appointment schedule, or in time for a particular market, but is responsible to transport a shipment with reasonable dispatch. Carrier will not be liable for late deliveries or unkept appointments unless such late delivery or unkept appointment is beyond Carrier’s duty of reasonable dispatch. In no event shall a time quotation be considered a guarantee of delivery time.
  11. Impracticable Operations. Nothing in the Terms shall be construed as making it binding upon Carrier to accept freight from or make delivery to locations to which it is impracticable to operate vehicles, inclusive of performing pickup or delivery services, because of conditions of alleys or streets, because of riots or strikes, conditions typically referred to as Acts of God or Force Majeure events, inclusive of Force Majeure events as defined in that item of the Terms, local, state, or federal regulations restricting or prohibiting certain vehicle types, commodities, services, or if perceived to constitute a risk to environment, vehicle, cargo, vehicle operators, the general public, or pose a security risk. Further, at its sole discretion, Carrier reserves the right to refuse or reject requests for service, or to return accepted shipments, if it is known or perceived that any of the foregoing may exist or occur. Any applicable service guarantees are rendered null and void in the event any of the foregoing are
  12. Limitation of Size and Weight. The obligation to accept articles for shipment shall be subject to capacity, type of vehicle, facilities, equipment, and to requirements of laws or ordinances limiting or regulating the transportation of property or the use of vehicles or Without limiting the foregoing, Carrier is not required to accept for transportation any lading that exceeds 10,000 pounds or which occupies the full visible capacity of the trailer provided. Carrier reserves the right to inspect shipments at the discretion of Carrier, although Carrier is not obligated to perform an inspection. Carrier reserves the right to reweigh or remeasure freight to ensure accuracy of freight weight and dimensions. If the weight or measurements are different from those given by Customer, Carrier’s fees are subject to change.
  14. Non-Waiver. Failure by Carrier to apply or enforce the provisions of the Terms, service guides, standard operating procedures, terms and conditions, or requirements shall not be considered a waiver of its ability to enforce application of such on any past, current or future transportation services
  15. Packaging, Marking, and Paperwork. Customer is responsible for adequate packaging to protect shipment and ensure safe transportation handling fragile goods including, but not limited to, glassware and electronics. Fragile goods must be identified and appropriately packaged or crated for shipment or any liability claim will be denied. Carrier undertakes only to use reasonable care in the handling of the shipment to ensure the provision of goods in a safe, timely, and professional manner. Customer, not Carrier, is responsible for ensuring compliance with all applicable laws and/or governmental authority relating to packing, marking, labeling, commodity identification, certifications, and all paperwork required for the safe and lawful transportation of its tendered
  16. Hazardous Materials. Shipments which contain articles considered hazardous as defined by applicable law or regulation will be subject to a hazardous materials charge in addition to all other applicable NOTE: The bill of lading and shipping order must be clearly marked noting any hazardous materials included in the shipment being tendered to Carrier. Customer must provide Carrier with the proper shipping names, hazardous class and the proper “UN” classification. Carrier and Customer shall operate in conformity with all applicable regulations contained in Title 49, CFR, Parts 100 to 180 insofar as they pertain to the preparation and transportation of Hazardous Materials. Customer will be responsible for the proper packaging, marking, and related paperwork, including Material Data Sheets, and all certifications as required by the DOT relating to all hazardous shipments. Customer will also be responsible for payment of all federal, state, city, or county taxes incurred and all fines assessed in the occurrence of any leakage due to the result of improper packaging or improper loading, and any fees, fines, or expenses, including administrative and legal fees incurred by Carrier, as a result of its failure to comply with any of the foregoing and/or those as required of a Customer by law. Further, Customer shall assume all liability incident to, arising from, or as a consequence of its failure to comply with any of the foregoing. Customer agrees to indemnify and defend Carrier against any claims, losses, or damages resulting from the nature of the shipment if the shipment contains dangerous, hazardous, or perishable materials.
  17. Transportation of Perishable Goods and Specimens. Unless Carrier expressly assumes liability therefore, Carrier shall not be liable for any loss or damage to goods resulting from the transportation, shipment, or holding of perishable goods or specimens with a time sensitive shelf life.
  18. Data Security. Carrier’s liability for the loss or disclosure of any data provided by Customer to Carrier, including any third party data theft or data breach, shall be limited to the costs associated with notifying those parties affected by such data loss or disclosure of the same, and the reasonable costs incurred by Customer to secure such data following such loss or disclosure.
  19. Pier Deliveries. Carrier expenses incurred for pickup or delivery service on shipments involving piers, docks, pier terminals, transit sheds, or wharves, including the loading and/or unloading charges of the longshoremen, stevedores, public loaders, gate passes and all other applicable charges, the charge will include the actual costs incurred, plus an additional surcharge. Detention will be applied
  20. Reconsignment or Diversion. Shipments may be diverted or reconsigned upon instructions from Customer, and Carrier’s applicable prevailing mileage rates from point of original destination to reconsignment destination will be applied and added to the original shipment mileage
  21. When a shipment is consigned to businesses, warehouses, and other generally recognized receiving locations, and the Carrier vehicle is capable of making delivery and through no fault of Carrier such delivery cannot be accomplished, Carrier will attempt a second delivery for an additional charge equal to the original delivery charge. If delivery cannot be made on the second attempt, Carrier may, at its option, return the shipment to the original point of origin at Customer’s expense, or attempt subsequent deliveries, each at an additional charge equal to the original delivery charge. If redelivery is made at Customer’s or its designee’s reasonable request to a location other than original consignee location, detention charges will accrue as provided for herein and an additional charge based upon mileage and vehicle furnished will also be assessed for all miles from the original consignee location to the newly designated consignee location.
  22. Return, Rejected, and Damaged Shipments. On shipments or portions thereof which are returned (refused), rejected, or damaged, Carrier will return such shipments or portions thereof upon request of the shipper or owner back to the original point of origin and charges will be assessed at the mileage rates shown in carrier’s applicable terms (in effect on the date of the return shipment) with mileage calculated from delivery point to point of original pickup. Return charges will be in addition to all charges applicable for the original shipment prior to the requested
  23. Specialized Services and/or Equipment. Upon request, Carrier may provide the following services and/or equipment. Carrier will not be responsible to provide special and/or extra equipment or perform accessorial services if not specifically requested to do so prior to the tender of the shipment. If prior arrangements for specialized services and/or equipment are not made with Carrier, Carrier reserves the right to refuse such shipment. Customer may however, at its own risk, choose to unload the shipment and wait for the required equipment to be furnished. Requests for special equipment and/or services must be noted on all shipping orders, bills of lading, and/or electronic media. Specialized service and/or equipment charges shall be invoiced in addition to all other lawful transportation and related
  24. Stop-Off In Transit: Loading/Unloading. Shipments may be stopped in transit for the purpose of partial loading and/or unloading. Fifteen (15) minutes (for box trucks) or five (5) minutes (for other vehicles) additional free time will be given for each such in transit The rate to be assessed shall be the rate applicable from point of origin to point of final destination. The initial pickup stop and the final delivery stop are not subject to stop-off charges. For all other stops for partial loading or unloading, an additional stop-off charge shall apply. On shipments where the charges are collect or prepaid but not a combination of both, and shipper or consignee requests separate billing per stop-off, Carrier will divide the total applicable revenue of such shipment by the number of stops, and the result will be the charges for each billed stop. NOTE: When rates are based on mileage, the rate to be applied shall be the rate applicable for the total mileage of the shipment calculated from the original point of origin to point of final destination via all stop-off points.
  25. Storage Rights. On refused, rejected, or other shipments where Carrier is unable to deliver a shipment or part of a shipment to its intended final destination, Carrier’s liability as a warehouseman shall begin immediately upon refusal or rejection and Carrier shall be entitled to recover any and all costs in any way associated with the storage of any cargo. At is sole option, Carrier may deposit the cargo in a public warehouse or storage facility under the consignee’s and/or shipper’s name so that storage fees do not accrue against Carrier. Carrier liability for loss or damage to cargo is eliminated once cargo is
  26. Shipper Bill of Lading / Airway Bills / Bills of Lading and/or paperwork provided by a shipper, broker, forwarder, other carrier, intermediary, or other documents not issued by Carrier, shall act solely as “receipts” for the transfer of custody of cargo only. All terms and conditions of transport shall be pursuant to Carrier’s Bill of Lading and applicable terms in effect when service is provided.
  27. Subcontracting Rights. Carrier reserves the right to substitute or use alternate carriers or means of transportation and to deviate from the regular route to expedite transportation. Such services shall only be used in the case that the services are not inconsistent with the provisions of the Terms and that Carrier uses reasonable care in the selection of such services. Carrier shall not be held liable for any loss, damage, expense, or delay to the goods serviced by third
  28. Both Carrier and Customer agree that all information and data provided in relation to the shipments shall be kept confidential by the party receiving the information. The receiving party shall neither disclose such data to any third party without the written consent of the disclosing party nor use the data for any purposes aside from provision of the agreed upon services.
  29. Right to Defend. In the event an action is brought against Customer directly involving the subject matter hereof, the outcome of which could have a direct and material effect upon Carrier’s rights hereunder, Customer will notify Carrier as soon as possible and allow Carrier an opportunity to appear in and defend such action, and Carrier’s expenses (including reasonable attorneys’ fees) shall be borne by Customer.
  30. The parties agree to indemnify, defend, and hold harmless each other for any claims arising out of or relating to the wrongful or otherwise negligent conduct of the other party in connection with the services provided hereunder.
  31. Governing Law. The Terms shall be governed by the laws of the State of Indiana.